Product Manager II - Onboarding
Kraken
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto!
The team
Kraken Foundations is an innovative division within Kraken, dedicated to enhancing the efficiency of our back-office operations. Our team focuses on developing and refining the essential 'rails' and internal tools that are vital for the business to operate effectively and scale. We achieve this through increased automation, process optimization, and by leveraging advanced technology to maximize efficiency.
We work in close collaboration with key operational teams including customer support, onboarding, fraud, compliance, and extend our partnerships to sales, marketing, and account management. Our goal is to create robust, user-friendly solutions and infrastructure that enable us to scale our operations without proportionally increasing our headcount.
Join us at this pivotal moment as we build this new team from the ground up. You'll have the unique opportunity to tackle significant challenges and contribute to projects that will accelerate the global adoption of cryptocurrency, all while enhancing enterprise productivity. Be part of a team where your work has a direct impact on our growth and innovation.
The opportunity
Champion the design and implementation of cutting-edge enterprise productivity solutions that elevate our organization's operational efficiency and effectiveness.
Collaborate closely with stakeholders across departments to identify pain points, gather requirements, and shape the product vision for our internal toolset.
Lead cross-functional teams of top-tier designers, and engineers to bring our productivity solutions to life, ensuring alignment with strategic goals and user needs.
Drive the integration of best-in-class third-party products and technologies to enhance our internal tool ecosystem and deliver a seamless user experience.
Define and execute a roadmap for continuous innovation and improvement, leveraging data-driven insights and market trends to stay ahead of the curve.
Serve as a passionate advocate for our enterprise productivity solutions, evangelizing their value and capabilities to internal teams and external partners.
Monitor key performance indicators and user feedback to measure the success and impact of our productivity solutions, iterating and optimizing as needed.
Stay abreast of emerging technologies and industry trends in enterprise productivity tools, proactively identifying opportunities for innovation and differentiation.
Skills You Should HODL
Minimum 5 years of experience in product management. Experience in a role directly related to client onboarding, identity verification, funding or account management would be beneficial.
Track record of shipping impactful products
Technical acumen, understanding systems architecture and APIs
Solution oriented, highly-motivated, self-starter with a keen attention to detail
Passion for, new and emerging technologies, with a strong desire to stay ahead of industry trends and leverage innovative solutions to drive business success.
Analytical mindset, experience with SQL, data analysis, and data visualization tools
Deep understanding of project management principles and best practices
Well-rounded interpersonal skills, experience interacting with diverse personalities
Outstanding organizational and communication skills
#LI-Remote #LI-BM
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Stay in the know