IT Specialist / Help Desk
AlphaPoint
About AlphaPoint:
AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide. Through its secure, scalable, and customizable white label digital asset trading platform, AlphaPoint has enabled over 150 customers in 35 countries to launch and operate digital asset markets, as well as digitize assets. AlphaPoint and its award winning blockchain technology have helped startups and institutions discover and execute their blockchain strategies since 2013.
MUST BE FLUENT IN ENGLISH
PLEASE SUBMIT CV's IN ENGLISH
THIS ROLE IS 100% REMOTE
Position Profile:
The IT Specialist will be part of AlphaPoint’s TechOps group. The IT Specialist will maintain and improve the technical systems of the company to ensure that all employees have the technology they need to complete their work, and that the organization’s important files and information remain safe and intact.
Job Responsibilities:
- Review diagnostics and assess the functionality and efficiency of systems.
- Implement security measures.
- Monitor company compliance of requirements.
- Provide technical support to company staff and troubleshoot computer problems.
- Install and update company software and hardware as needed.
- Anticipate and report the cost of replacing or updating computer items.
- Manage & setup software & tools access / permissions (Crowdstrike / JIRA / Confluence / Slack / GitHub / NinjaOne etc.)
- YubiKey enforcement and management.
Required Skills & Experience:
- A Bachelor’s Degree preferably in Information Technology, Computer Science or any equivalent degree.
- 2+ years of Information Technology experience, providing computer IT Support for computer and software systems.
- Experience with Jira and Confluence preferred.
- Communicates effectively, excellent oral, written, and interpersonal skills.
- A multi-tasker with a keen eye for detail, highly organized, and can thrive in fast-paced, high-stress scenarios.