What you will do
Location: Hybrid in London
Position: Full-time
Position: Full-time
Gnosis Pay is the first Decentralized Payment Network (DPN), bridging the gap between real-world payments and blockchain transactions. By introducing the first-of-its-kind Visa-certified debit card directly connected to a self-custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3-based payments simple and intuitive.
Gnosis Pay is an open framework, providing the platform and tooling for Web3 projects, wallets, and financial institutions to build their own decentralized payment solutions. For more information about Gnosis Pay, check out our website: https://gnosispay.com/
About the Role
As the Card Program Manager at Gnosis Pay, you will play a critical role in scaling our card operations while ensuring exceptional customer satisfaction. You will collaborate with our management team, payment processors, vendors, and sponsor bank to develop and refine operational processes essential for effective product scale-up.
Key Responsibilities
- Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling.
- Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance.
- Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration.
- Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience.
- Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements.
- Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards.
- Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals.
- Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.