What you will do
Position: Full-time
About the Role
Key Responsibilities
- Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling.
- Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance.
- Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration.
- Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience.
- Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements.
- Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards.
- Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals.
- Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.