Senior UX Researcher



Posted on Wednesday, April 3, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The Team

We’re looking for an experienced, Senior UX Researcher to join our UX Research Team and help us explore, understand and reinvent everything from the way money works to a bunch of even more ambitious things we can’t talk about yet. We’re looking for an inquisitive, independent explorer who believes in a tomorrow where cryptocurrency spreads wealth, inclusively and enables new forms of creativity.

By joining the UX Research Team at Kraken you will play an important part in shaping the future of how the world sees and uses digital currency. UX research is fundamental in helping us understand how we can serve our clients needs and delight them along the way. By joining our team you will help to discover and define those needs and work cross-functionally to help teams to meet and exceed them.

We’re looking for a Senior UX Researcher who is resolute about making sure their research makes a positive impact. A researcher who is experienced, well-rounded, detailed, passionate and flexible.

The UX Research Team is a small, in-demand team within a fast-paced company, so the ideal candidate will need to be comfortable to hit the ground running and be flexible to the team – and the business’s – needs.

The Opportunity

  • Utilize a range of qualitative and quantitative research methods to gain deep insights into our clients' needs and behaviors.

  • Lead research initiatives to identify knowledge gaps, address frictions and challenge assumptions across product areas.

  • Collaborate closely with Design, Product and Engineering teams to ensure intuitive and impactful product development.

  • Drive the development of standards, processes and guidelines that enhance the effectiveness of our UX Research Team.

  • Mentor, influence and coach other researchers and designers

  • Collaborate cross-functionally using strong communication, written and facilitation skills to ensure the UX Research Team’s output empowers Krakenites and helps them to feel confident about their work

  • Act as the voice of our clients and make sure that we’re constantly solving real problems for them while delivering high quality, delightful experiences

  • Support Krakenites across multiple teams as a research partner, identifying where research can be most helpful, most impactful and where research is not the appropriate response to a problem

  • Support Krakenites in self-serving research to the point that they can conduct their own lightweight evaluative research while educating peers in research methodologies and helping to evangelize across the company

Skills you should HODL

  • Bachelor’s or Master’s degree in a relevant field such as Human-Computer Interaction, Human Factors, Information Science, Behavioural Economics, Anthropology or related discipline.

  • Minimum of 8 years of experience in lead UX Research roles, with a proven track record of delivering impactful research outcomes.

  • Extensive experience in an array of research methodologies.

  • Excellent communication, presentation and storytelling skills, with the ability to effectively convey research findings to diverse audiences.

  • Passion for the cryptocurrency industry and a desire to drive innovation in digital currency.

  • Proficiency in user-centered design principles and methodologies.

  • Ability to conceptualize, scope and execute research studies with speed, dexterity, flexibility, open-mindedness and scale, along with the ability to adapt quickly to change

  • Ability to present and showcase findings and the value of UX Research to Design and Product teams, along with the wider org

  • A passion for Bitcoin and the cryptocurrency movement with a desire to make the best trading platform in the world

  • Strong grasp of User-Centered Design principles

  • Humility, open mindedness and the ability to receive constructive criticism and use it to improve the end result

  • Informed about current and emerging trends in crypto, FinTech, product development, trends in UX research and design

  • Ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment

#LI-PE1 #LI-Remote

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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