Senior Lead Geo Operations, Canada



Posted on Wednesday, April 24, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

About the Role

Kraken is a market leader in one of the most innovative and fast growing industries in the world. We are expanding and innovating throughout all aspects of the company to support this rapid growth, and to ensure that we can effectively execute on our highly ambitious short-, medium- and long-term plans for global product and market growth.

The Geo Operations organization builds the business by ensuring global alignment of goals and execution.

As Senior Lead, Canada Operations you will be on track to becoming Kraken Canada’s next COO, and play a critical role to accelerate Kraken’s growth in the region. You will be expected to operate effectively in a highly cross-functional context, working directly with nearly every team and department in the company. You will have a unique opportunity to positively influence the entire organization with business decisions to drive initiatives that directly impact the company’s bottom line.

This role is remote within Canada.

The opportunity

  • Report to the Canada General Manager to develop and execute Kraken’s Canadian commercial and operational roadmap

  • Support the execution of new product initiatives (growth or driven by regulation) by providing cross-functional program management

  • Coordinate with General Managers, Product, Finance, Compliance, Legal teams to build the product business plan, design operational flows, and articulate commercial strategy

  • Present research in a clear and concise manner to key stakeholders and influence business decisions across the organization

  • Develop recommendations to solve critical challenges employing a data driven approach

  • Cultivate a network within the Canadian crypto industry and develop a deep understanding of crypto products, protocols, and trends to understand how to design processes around them

  • Support commercial negotiations with partners to remediate product deployment dependencies and build analytical models to assess financial impact for company

  • Work with the Marketing team to build launch plans and campaigns to drive consumer awareness and optimize growth

  • Identify potential areas of inefficiency, redundancy, bottlenecked progress or scaling challenges between business functions, product launches, and devise and execute process improvements to address them

Skills you should HODL

  • 6+ years experience in management consulting, financial services, corporate strategy, program management, or an equivalent position

  • Bachelor’s degree

  • Basic working proficiency with SQL

  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries

  • Experience in retail financial products, financial markets and derivatives products, or Web3 protocols

  • Experience and proven track record in business process management or operations roles in the financial services or technology industries

  • Experience navigating complex operational hurdles in hyper-growth companies

  • Experience in international markets and working across geographies

  • Excellent organizational and workload management skills, especially with respect to prioritization and proactive verbal, written and interpersonal communication skills

  • Entrepreneurial mindset with excellent attention to detail and follow through

  • Strong contextualization and second-order thinking ability

  • Ability to work a flexible full-time schedule to coordinate with global stakeholders

  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic

  • Ability to deconstruct convoluted problems and develop precise plans of action


  • MBA preferred

  • Knowledge of Lean principles, six sigma and/or business process management concepts

  • Advanced user of Excel and Powerpoint with a good familiarity of G-Suite equivalents

  • Intermediate or greater SQL working proficiency

Location Tagging: #LI-CM1 #LI-Remote

Building a better world of money

We’re Kraken. We empower everyone — from first-time traders to experienced pros — with new ways to transact and connect with crypto, so they can achieve true financial freedom and inclusion. We believe that crypto is a vehicle for change — a tool with the power to upend the unfair financial system in favor of something better, more inclusive, and made for the 21st-century. To reach our goals, we need a remarkable crew — a diverse and inclusive team of “Krakenites”, all working towards a shared mission: to accelerate the global adoption of crypto. If you’re excited to help us build a better world of money, we hope you’ll join us.

Before applying, find out more about our values, internal culture, and mission here.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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