Partner Success Manager

Matter Labs

Matter Labs

Posted on Friday, May 10, 2024
At Matter Labs, we believe freedom drives progress and prosperity. We don’t see ourselves as a company, but as a team aligned around a single mission: to advance personal freedom for all (see ZK Credo).
To achieve this goal, we’re building zkSync — a credibly neutral, fully open source technology stack and network on top of Ethereum, which is owned and governed by its community. We use advanced cryptography called zero-knowledge proofs to scale Ethereum infinitely without compromising on security or decentralization. With a world-class team, a community of over 1M supporters across Twitter + Discord, and hundreds of millions $ in funding, we have abundant resources to accomplish the mission.
We are looking for a Partner Success Manager to join our Business Development Team. Your scope will include nurturing and expanding our relationships with key partners and customers. You will serve as the primary point of contact for these partners, ensuring that their needs are met, and their expectations are exceeded. Collaborating closely with our engineering team, you will facilitate seamless communication and support to address any technical issues or concerns that may arise. Additionally, you will work hand-in-hand with our clients to co-design go-to-market (GTM) strategies, driving growth and maximizing value for both parties.
We expect you to independently conduct research in your area of ownership, design, implement and document solutions. This role is full-time with a strong preference for candidates located within the broader US or EU.

What You'll Be Doing

  • Partner Relationship Management: Cultivate and maintain strong relationships with key partners, acting as their trusted advisor and advocate within the company.
  • Daily Support: Serve as the primary point of contact for partners, addressing their inquiries, concerns, and requests in a timely and professional manner.
  • Technical Liaison: Collaborate closely with our engineering team to ensure that partners receive the technical support and assistance they need to leverage our products and services effectively.
  • GTM Strategy Development: Work closely with partners to understand their business objectives and challenges, co-designing tailored GTM strategies that drive mutual success and growth.
  • Performance Monitoring: Monitor key account metrics and performance indicators, proactively identifying opportunities for optimization and improvement.
  • Cross-functional Collaboration: Foster strong partnerships with internal teams, including sales, marketing, and product development, to ensure alignment and cohesion in supporting client needs.
  • Feedback Loop: Gather feedback from partners regarding their experiences, preferences, and pain points, and relay this information to relevant stakeholders to drive continuous improvement.
  • Market Insights: Stay abreast of industry trends, competitive dynamics, and market developments, leveraging this knowledge to inform strategic decisions and initiatives.

What We Look For in You

  • 3+ years in partner facing and/or customer relationship management role
  • Driven by passion, curiosity, and desire to make a meaningful contribution to the crypto industry
  • Very strong project management and communication skills
  • Focus on cross-team and cross-disciplinary skills that will allow you to work with various teams and stakeholders
  • Solid understanding of blockchain technology
  • Ownership mindset and a track record of successfully accomplished projects
Working at Matter Labs
At Matter Labs, you have the freedom to work how you want, when you want, and from where you want. All positions are 100% remote (with optional travel to team and/or industry events). We operate in lean and nimble teams, with no time tracking and minimum bureaucracy. We move fast. Only results matter. We will provide you with everything you need to learn, grow, and be productive.
Our results-only environment means anyone who believes in our mission can join us, regardless of background, sexual orientation, race, gender, and age. Both our team and community are made up of people from diverse backgrounds. That's why, out of politeness and respect, we refrain from opinions on politics, religion, or sex at the workplace.
We designed our culture around the tenants of freedom and ownership. This ethos will underpin our positive-sum community as we evolve toward full decentralization.
If this role resonates with you, apply now for prompt feedback.
Read more about working at Matter Labs here.
Important: We are remote-first, operating in the timezones between UTC-5 (Latam and Atlantic Coast) to UTC+7 (South-East Asia).
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