Operations Manager



Posted on Thursday, August 3, 2023
Company Overview:
We're on a mission to transform the internet for the better. Our team of innovative hackers, visionary futurists, and passionate nerds is devoted to creating a digital space that's safe, inclusive, and empowers everyone. By developing the world's first zero-knowledge virtual machine, we've laid the groundwork for running arbitrary code as a zero-knowledge proof. Now, we're ambitiously constructing an entire ecosystem around this groundbreaking technology.
To ensure effective collaboration and seamless communication across our global team, all candidates must be available to overlap with the Pacific Standard Time (PST) zone for at least 3 hours during regular business hours. This requirement is essential for maintaining efficient workflow, participating in team meetings, and facilitating timely responses to customer inquiries and internal requests.
About the role:
As an Operations Manager at our company, you will play a vital role in driving operational excellence, implementing strategic initiatives, and ensuring the smooth functioning of various corporate functions. Working in collaboration with the SVP of Operations, you will be responsible for formulating and executing operational strategies to support the growth and success of the organization. Your expertise in project management, finance, efficiency, and vendor oversight will be essential in achieving operational efficiency and productivity.

Key Responsibilities:

  • Operational Strategy: Partner with the SVP of Operations to formulate and drive operational strategies, initiatives, policies, and procedures.
  • Project Management Leadership: Coordinate with cross-functional teams to ensure the successful execution of company-wide projects. Oversee the development of comprehensive project plans, ensuring timely completion and high-quality deliverables.
  • Efficiency and Productivity: Implement RISC Zero operational efficiency and productivity initiatives across corporate functions holding individuals, teams, and their managers accountable for defined KPIs and other measures of success. Continually provide strategic insights and recommendations for improvements.
  • Finance and Accounting: Take ownership of overseeing payroll, Accounts Receivable (AR), and Accounts Payable (AP) processes, ensuring accurate and timely financial management. Provide strategic input on financial planning, budgeting, cash flow, investment priorities, and policy matters.
  • Procurement, Vendor, and Technology Oversight: Develop and oversee the procurement, vendor, and technology processes. Develop strategies for vendor selection, procurement, and performance evaluation.
  • Risk Management and Business Continuity Planning: Partner with the Security team in the implementation of comprehensive risk management strategies, including business continuity planning and disaster recovery efforts. Ensure all regulatory compliance matters are addressed effectively.
  • Industry Trends and Innovation: Stay abreast of the latest trends and best practices in SaaS, Web3, and other related operations.

Ideal Candidate Qualities:

  • 🔒 Authenticity: Demonstrates ethical leadership, honesty, and transparency in all interactions.
  • 💖 Empathy: Shows understanding and concern for the well-being of team members, demonstrating a humane orientation to leadership.
  • 🌟 Resilience: Demonstrates positivity and resilience in the face of challenges, providing inspiration and motivation to the team.
  • 🌱 Growth Mindset: Encourages continuous learning and personal development within the team, focusing on the human dynamic and the unique needs and strengths of all stakeholders.
  • 🎯 Strategic Thinking: Exhibits the ability to think strategically and act decisively, balancing immediate needs with long-term goals.
  • 🌍 Inclusive Leadership: Champions diversity and inclusion, promoting equitable opportunities and treatment for all team members.
  • 🤝 Collaborative: Excels at breaking down silos and creating a "one team, one roadmap" culture. Has a strong ability to facilitate productive relationships across teams.


  • Problem-solving and Analytical Thinking: Demonstrated ability to identify and analyze complex operational challenges, develop innovative solutions, and make data-driven decisions.
  • Attention to Detail: Strong focus on accuracy and precision in executing tasks, managing data, and maintaining documentation.
  • Communication and Collaboration: Excellent interpersonal skills to effectively communicate and collaborate with cross-functional teams, stakeholders, and external partners.
  • Time Management and Prioritization: Proven ability to manage multiple tasks and projects simultaneously, meet deadlines, and adapt to changing priorities in a fast-paced environment.
  • Adaptability and Flexibility: Ability to thrive in a start-up environment, navigate ambiguity, and quickly adjust to evolving business needs and requirements.
  • Growth Mindset: Eagerness to learn and grow professionally, embracing feedback, and actively seeking opportunities to enhance operational processes.
  • Technical Proficiency: Proficiency in relevant software applications and tools, with the ability to quickly learn and adapt to new technologies as required.
  • Integrity and Ethics: Strong ethical standards and a commitment to maintaining confidentiality, integrity, and professionalism in all aspects of the role.


  • Bachelor's degree in business administration, operations management, or a related field is preferred.
  • 3+ years of experience in operations at a technology company and start-up environment.
  • Demonstrated understanding of operations management principles, methodologies, and best practices.
  • Proven experience in process improvement, project management, and cross-functional collaboration.
  • Strong verbal and written communication skills, with the ability to effectively present complex information to diverse audiences.
  • Web3 native experience is greatly preferred

What We Offer:

  • Salary: $165,000/yr - $200,000/yr
  • Leadership Coaching and opportunities for professional growth, learning, and development
  • Remote with domestic and international travel up to 20% for team ‘onsite’ meetings and conferences
  • Co-working space in Seattle, with the flexibility to rent working spaces in other locations
  • Health insurance: Premera Blue Cross (medical dental, vision, HSA) 85% premium coverage for employees, 75% for dependants401k
  • Generous company equity: Incentive units (PIUs), vesting immediately each month
  • Paid time off: Unlimited (3-5 weeks is the norm)11 paid holidays, sick leave, etc, A supportive and collaborative work environment
Our Commitment to Inclusion
We are equal opportunity and value diversity. We do not discriminate. We are committed to creating an inclusive environment for all.